So far, COVID-19 has proven to be nothing but a great inconvenience to all of us at GDM.  We hope it remains nothing more than a great inconvenience to us and to all of you. We are fortunate to be very flexible in our work so that both Junior and Laura can work from home.  […]

Almost every day we receive a complaint about some foreign matter in a piece of kibble.  No matter the brand.  No matter the manufacturer.  No matter the country of origin.  Consumers are finding foreign matter in the kibble. All pet food manufacturers and all pet food brands are aware that foreign matter will be found […]

I think we are now past the point where there are too many communications platforms. We can dispense with fax. When was the last time you received a fax? But, in addition to the telephone, email, and texts; I now receive messages through (in no particular order) Skype, WeChat, WhatsApp, Slack (thank you, Lonnie!), FaceTime, […]

At GDM, we spend a lot of time patting ourselves on the back as we think we are pretty good at what we do.  However, as good as we are, we cannot sell a product until we have pricing.  It is always frustrating for us when we find a new brand that we feel will […]

A special guest peeve from Travis Golladay of Ohio Pet Foods expressing his (our shared) frustration over an emphasis on kibble appearance rather than kibble quality.     Over the years, Ohio Pet Foods has received many questions concerning the variation in our kibble size and shape.  Our initial reaction is why does kibble have […]

First, this is not directed anyone in particular.  It is directed at everyone.  Don’t call me.  Email me.   Put it in writing.  If you want us to follow your instructions, we must have them in writing.  We cannot take responsibility for misunderstanding your needs, requirements, desires, or plans. At GDM, we are firm believers in […]

My pet peeve is emails that do not include contact information from the sender. Of course, it is easy to reply to emails; the issue is when follow up requires either a phone call or sending something. And yes, in most instances, I can look up the phone number or mailing address. However, if people […]

Again a shipping accident is in the news with the loss of over 500 containers from a ship sailing from Rotterdam to Sri Lanka.  The containers were lost in the Bay of Biscay.  For those whose cargo was insured, there was minimal loss.  But for those who cargo was not insured, there was major loss.  […]

I am not happy.  It seems that most of my rants are not for public consumption.  When I am upset with you  (whoever you are), I am prohibited from posting that particular peeve.  (Sara is my editor and she is a strong believer in the “delete” key.)  The result is a long period of without […]